Return & Refund Policy

Refund & Return Policy

Last Updated: 22 Dec 2025

At RhinestoneX, customer satisfaction is our top priority. We want you to love your genuine leather jackets, rhinestone belts, leather bags, wallets, and printed T-shirts. If for any reason you are not completely satisfied with your purchase, we provide a hassle-free refund and return process. This policy explains how returns, refunds, and exchanges work, so you can shop with confidence.

Eligibility for Returns

You may request a return or exchange for items that meet the following conditions:

  • Products must be unused and in their original condition
  • Original packaging, tags, and accessories must be intact
  • Items must not show signs of wear, damage, or alterations

Important to Note:

  • Products that do not meet these requirements may not be eligible for a refund or exchange.
  • For damaged or incorrect items, you must contact us within 30 days of receiving your order. Photos are required to expedite the process.

Making a Return or Exchange

All return requests must be made within 14 days of receiving your order. To initiate a return, please contact our customer support team at support@rhinestonex.com or by phone at +44 7300 612099.

We will provide instructions for returning your item and guide you through the process.

Processing Returns and Exchanges

  • Contact RhinestoneX support with your order number and reason for the return.
  • Pack the item securely in its original packaging.
  • Ship the item back to the address provided by our support team.

Customers are responsible for the return shipping cost, unless the product is defective or we shipped the wrong item. We recommend using a tracked shipping service to ensure your package arrives safely.

a. Refunds

Once we receive your returned item and verify that it meets our return conditions, we will process your refund within 5–7 business days.

  • If your return is approved, you’ll receive a full refund to the original payment method used for your purchase within 5 business days.
  • Please allow additional processing time by your bank or payment processor for the refund to reflect in your account.

b. Exchanges:

If you’d like to exchange your item for a different size or color (subject to availability), We will guide you through the process and ensure that your replacement item is shipped promptly.

Shipping costs for exchanges are the responsibility of the customer, unless the original item was defective or incorrect.

c. Non-Returnable Items:

Certain items are not eligible for return due to hygiene or safety reasons, including:

  • Made to order, Personalized or custom-made items
  • Used or worn products
  • Items not in original condition

All non-returnable items will be clearly indicated on the product page.

International Returns

For customers outside the UK, USA, or Europe, return shipping may take longer, and customs fees or import taxes are non-refundable. Customers are responsible for additional costs related to international returns, unless the product was defective or incorrectly shipped.

Additional Information:

  • Return Shipping Costs: Customers are responsible for covering return shipping costs, except in cases of damaged or incorrect items.

  • Time Limits: All return or exchange requests must be made within the specified 14-day window.

  • Damaged or Incorrect Items: If you receive a damaged or incorrect leather item, please contact us immediately. We’re committed to resolving the issue as quickly and efficiently as possible.

We Reserve the Right To:

  • Refuse returns or exchanges that don’t meet the conditions outlined in this policy.
  • Limit or refuse returns or exchanges from customers with a history of excessive returns.

Questions? We're Here to Help!

If you have any questions about our return and refund policy, please don’t hesitate to contact our customer service team at support@rhinestonex.com or call +44 7300 612099.

We’re always happy to assist you!