Return & Refund Policy

Thank you for shopping with RhinestoneX, your trusted destination for premium rhinestone belts. Your satisfaction is our priority, and we strive to make your experience with us smooth, transparent, and worry-free.

To keep things clear and fair, please take a moment to review our return and refund policy.

When Can You Return a Product?

Our return policy applies only if:

• You received a damaged item

• You received the wrong product

Unfortunately, we cannot accept returns for reasons other than the above. If your item is damaged or incorrect, we’re here to help.

How to Return an Item

1. Contact Us First

Email our support team at support@rhinestonex.com with:

• Your order number

• A clear explanation of the issue

• Photos of the product (front and back)

2. Wait for Instructions

Our team will respond with:

• Return address

• Any additional details needed to proceed

3. Pack It Securely

Use the original packaging if possible. If unavailable, ensure the product is securely packed to prevent damage during return shipping.

4. Ship with Tracking

Send your item using a reliable, trackable shipping service and keep the proof of shipment for your records.

Refund Process

Once we receive the returned item, we’ll inspect it to confirm it meets the return conditions.

• If approved, your refund will be processed within 30 days to your original payment method.

• Please note: the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Important Notes

• Return shipping costs are the customer’s responsibility unless the product was damaged or incorrect.

• We cannot accept returns if:

  • The item is not in its original condition

  • It's returned after 30 days

  • It’s a customized or personalized item, unless it arrives damaged or defective

• We reserve the right to deny returns that do not meet the stated conditions

What Can Be Returned?

✅ New, unused items
✅ Damaged or defective items
📦 Must be returned within 30 days of delivery

Need Help?

We’re always here for you. If you have questions about returns, refunds, or anything else, don’t hesitate to contact our support team at support@rhinestonex.com.

Thank you for choosing RhinestoneX — where quality and satisfaction shine.

Visit us anytime at RhinestoneX to explore our latest collection.