Terms and Conditions
Last Updated: 22 Dec 2025
Welcome to RhinestoneX. By accessing or using our services, including our website and mobile application, you agree to the Terms & Conditions below. These Terms & Conditions explain how our website operates, what you can expect from us, and what we expect from you as a customer. Please read them carefully before using our store.
1. General Overview
This website is operated by RhinestoneX, owned and managed by ISB & CO. Limited, a UK-registered company specializing in leather jackets, belts, rhinestone accessories, wallets, bags, and printed apparel. By accessing our store or making a purchase, you engage in our “Service” and agree to these Terms and Conditions.
These terms apply to all users of the site, including visitors, customers, browsers, merchants, and contributors of content.
If you do not agree with any part of these terms, you should not use our website.
2. Eligibility & Account Responsibility
By using this site, you confirm that you are legally able to enter into binding agreements under the laws of your region. If you create an account on our website, you are responsible for keeping your login details secure and for all activity that occurs under your account.
We do not knowingly sell or market products to minors.
3. Intellectual Property Rights
All content on the RhinestoneX website, including logos, product images, descriptions, text, graphics, and design elements, is the property of RhinestoneX and protected by international copyright laws. You may not reproduce, copy, modify, or distribute any content without our written permission.
4. User Conduct
By using our website, you agree not to engage in unlawful, harmful, or disruptive actions. This includes providing false information, interfering with our systems, uploading harmful content, or violating any intellectual property rights. Misuse of our services may lead to suspended or terminated access.
5. Third-Party Tools & Services
Our store uses Shopify as its primary e-commerce platform and may include tools, apps, or services operated by third parties. These services help us manage shipping and logistics, payment processing, inventory and orders, marketing and analytics, as well as fraud prevention.
RhinestoneX is not responsible for the content, accuracy, or performance of third-party services. Your use of these tools is subject to their own terms.
6. Returns, Refunds & Exchanges
Our goal is to ensure your complete satisfaction. We offer hassle-free returns and support for eligible products. For most items, returns are accepted within the timeframe mentioned on our Return & Refund Policy, which forms part of these Terms & Conditions.
To qualify for a return, items must meet all conditions outlined in our return policy, including being unused and in original packaging (unless defective).
7. Product Availability & Order Acceptance
We aim to present all products, including leather goods, rhinestone belts, apparel, and accessories with accurate descriptions, pricing, and images. However, minor variations in color, texture, or design may occur due to screen differences, material sourcing, or production batches.
Product availability is subject to change. We may limit quantities, discontinue items, or update specifications without prior notice.
8. Pricing, Payments & Order Acceptance
All prices displayed on the website are shown in relevant local or converted currencies. Prices may vary based on region, exchange rates, promotions, or logistics fees.
We accept payments through trusted methods, including Shopify Payments, PayPal, Stripe, Visa, Mastercard, Wise, and other secure providers. We do not offer Cash on Delivery (COD).
Placing an order does not automatically guarantee acceptance. Orders may be canceled or refused if:
- Payment cannot be processed.
- Product is out of stock.
- Fraudulent or suspicious activity is detected.
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Shipping destination is restricted or unsupported.
You will be notified via email if any issues arise before acceptance.
9. Shipping & Delivery
RhinestoneX ships internationally using trusted carriers, including USPS, Royal Mail, DHL, FedEx, and UPS. Shipping times vary by destination, customs processing, and product availability.
We aim to dispatch orders promptly, but we cannot be held responsible for delays caused by shipping carriers, customs inspections, natural events, or other external factors.
Customers are responsible for providing accurate delivery information. Any additional costs resulting from incorrect addresses or failed delivery attempts may be the customer’s responsibility.
10. Limitation of Liability
RhinestoneX and ISB & CO. Limited are not responsible for any damages or losses arising from using or being unable to use our website, products, or services. This includes loss of data, profit, or business interruptions. Our total liability is limited to the amount you paid for your purchase, to the fullest extent allowed by law.
11. Modifications to These Terms
RhinestoneX may revise these Terms and Conditions at any time. Updates will be posted on this page with a new revision date. Continued use of the website after changes means you accept the updated terms.
12. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales, regardless of the location from which the customer accesses the website. Any disputes will be resolved under UK jurisdiction.
13. Contact Information
For questions, concerns, or legal matters regarding these Terms & Conditions, you can reach us at:
Email: support@rhinestonex.com
Call: +44 7300 612099
Address: ISB & CO. Limited, 4 Abraham Way, Bordon, England, GU35 0FU