Exchange Policy

At RhinestoneX, your satisfaction is our top priority. We want you to love your purchase, and that’s why we offer a 30-day exchange window from the date of delivery.

Conditions for Exchange

To be eligible for an exchange:

• The item must be unused, unworn, and in its original condition

• All tags and labels must still be attached

Exchange Process

If you receive an item that is damaged or incorrect due to an error on our part, we’ll make it right—at no extra cost to you.

However, if you’re requesting an exchange for reasons not related to our error (e.g., change of mind, wrong size ordered), a flat exchange shipping fee of $24.99 will apply.

How to Start an Exchange

1. Email us at support@rhinestonex.com

2. Include your order number and a brief description of the issue or reason for exchange

3. Our support team will guide you through the next steps promptly

Important Note

• If the exchange is due to a fault or mistake on our side, we’ll cover all shipping costs.

• If it’s for any other reason, you’ll be responsible for the $24.99 exchange shipping fee.

At RhinestoneX, we’re here to make the exchange process as smooth and stress-free as possible. If you have any questions, don’t hesitate to reach out—we’re always happy to help.

Browse our latest collection and enjoy your shopping experience with confidence at RhinestoneX.